Postage and Packing
All orders will be processed within 10 working days subject to product availability. In the event that stock is unavailable we will contact you to inform you of the likely delay, to arrange an alternative suitable product, or to refund your purchase. Shipping is via Royal Mail. Orders are only shipped during weekdays and within the hours of 10am to 4pm, excluding bank holidays. Purchases made from the website are shipped from an alternative location to the Sandy Park shop. As such if you wish to collect an item in person please contact us on 01392 890872 before starting your journey to avoid disappointment.
Postage and packing rates are as follows and will be added to the value of the goods ordered (note, inclusive of VAT and picking/handling charges):
Goods under £10 = £4.78 (Royal Mail). Over £10 but under £50 = £6.60 (Royal Mail). Over £50 = £10.20 (couriered & tracked). Europe = £16.20. Worldwide =  £25.20 (please see International Orders below before making a purchase).
Privacy & Security
Credit card details are not handled directly by Exeter Rugby Club and as such information is not recorded. All payments are handled by Sage Pay who provide a secure payment processing service. Private address information is used purely to ship orders and will be stored for a nominal time according to UK data regulations.

Sage Pay Secure Payments
The Sage Pay payment system provides a secure, simple means of authorising credit and debit card transactions.

The Sage Pay system provides a straightforward payment interface for customers, and takes complete responsibility for the online transaction, including the collection and encrypted storage of credit and debit card details.

With Sage Pay, all transaction information is held at Sage Pay, including the full shopping basket contents, and confirmation emails are sent from the Sage Pay servers to customers to confirm the success or failure of the transaction.

Customers are redirected to Sage Pay to enter their card details, so no sensitive information needs to be taken or stored on the Exeter Chiefs Shop website.

Returns & Replacements
You may return any item within 10 days in its original condition for a full refund of the price you paid for the item. Return shipping costs are at your expense. Please contact us on 01392 890872 for information regarding faulty goods and to obtain a returns number.
International Orders
If you are outside the United Kingdom and wish to place an order, please contact us directly via the Contact Page to arrange purchase and overseas shipping.
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